Terms and conditions
Orders are delivered via UPS to residential and business addresses in Europe and the USA. In Denmark orders are delivered via GLS. Delivery takes place on weekdays, usually between 7am-4pm.
Track your order
Once the order has shipped, you will receive a confirmation email with a tracking number. The order can then be tracked at www.ups.com (Europe and USA), or www.gls-group.eu(Denmark orders).
Delivery times and shipping costs
Orders received on a business day before 12 noon CET will ship out on that same day. Orders received after 12 noon on any given day will ship out the next business day. Information about shipping cost will be available during the shopping process, before checkout in the webshop. Delivery usually takes place within 5 business days.
2. Returns and claims
In case you regret your purchase at vipp.com, we are committed to refund your product(s) within 14 days from the delivery date. The shipping and return costs will be at your own expense. Please return product(s) in original packaging and in unused condition. Vipp reserves the right to withhold a percentage of the purchase price when refunding, if a product is returned used or otherwise damaged. Please use an insured delivery service, as Vipp will not accept responsibility for items not received, as per The Consumer Contracts Act § 20, item 4 (in Danish “forbrugeraftaleloven”). Upon receipt of your return, the purchase amount is deposited into your account.
NB. Vipp sofa orders:
Please note that all sofa orders are custom production orders. Cancellations or returns of sofa orders are not accepted.
Exchange, mis-delivery, claims
If you wish to exchange your product or have received a faulty delivery or a defective product, please contact our customer service on +45 4588 8800 (USA: +1 917-580-2148) or firstname.lastname@example.org. Please mention your web-order ID when contacting customer service.
Returns shipped to Vipp without prior notification to Vipp customer service may delay processing time, as per The Consumer Contracts Act § 20 (in Danish “forbrugeraftaleloven”).
Please return the product to the following address:
Vipp USA LLC / ALPI
499 Commerce drive
Burlington NJ 08016
Attn: Melissa Navarro/Order number:
Please return the product to the following address:
4840 Nr. Alslev
Mark: 'Return / Web-order ID'
Within the first two years from the delivery date of your product Vipp offers two years right to submit complaints regarding workmanship and material defects. This does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In case of a defective product, Vipp offers to repair, replace or credit the product. Furthermore, Vipp will arrange the pickup of the defective product, unless otherwise agreed.
Questions concerning your order are always welcome. However, complaints regarding products purchased at a Vipp retail partner and not on the webshop are to be addressed directly to the retail partiner.
DAMAGE caused by transportation
In case of obvious damage, we recommend that you accept the goods only with reservations or refuse to receive it. In both cases, we ask you to contact our customer service at email@example.com or call +45 4588 8800. Please include your web-order ID so that your request can be processed quickly and efficiently.
In the case of pre-paid or returned goods that are cancelled prior to shipping, the purchase price will be refunded. The refund is usually transferred within 30 days to the credit card used for the purchase. On request the amount may be refunded by bank transfer. In this case Vipp needs your account number, IBAN number and Swift number. This information is not sensitive and can be sent by e-mail or other traditional form of communication.
For non-deliveries, please contact our customer service at firstname.lastname@example.org or +45 4588 8800 (USA: +1 917-580-2148). Please include your weborder ID so that your request can be processed quickly and efficiently.
Vipp reserves the right to cancel orders in whole or in part. This usually happens due to price errors, system failures or suspected abuse of payment.
Vipp is determined always to provide correct information on www.vipp.com. However, the information on the website may contain errors or system failure. The prices listed on www.vipp.com are neither an offer nor a contract. Prices and availability are subject to change without notice.
Vipp takes a great deal of care in ensuring that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely and is only accessible to trusted employees.
The electronic payment system in the Vipp webshop is secure and encrypted.
Vipp participates in Google Adwords and Google Display Network remarketing, which use the DoubleClick cookie. This cookie tells Google that you have browsed our site and it may show Vipp ads on other sites you visit. Opt out of customized Google Display Network ads by visiting the Ads Preferences Manager or install the Google Analytics Opt-out Browser Add-on to control your browsing experience.
When shopping on our webshop, we ask for your name, address, telephone number and e-mail address. This information is used solely to process your order. Information reported will be stored electronically for 5 years in an unencrypted form. The "contract" is not stored in a manner so that it can be referenced later.
We also collect the IP addresses from which purchases are made. This information will normally be of no use, but may possibly be used in police investigations. All fraudulent orders are reported to the police.
On request we gladly inform you about your personal data that we have registered in our system. Upon request, this data will be deleted, of course.
As a registered user, you have the right to know that Vipp collects and processes your personal data. See above for your personal data.
You also have the right to know how we process your data.
If we process incorrect data, you have the right to correct this information.
You have the right to obtain erasure of personal data if we do not have a legal basis for the processing of such data and you can file a request asking us to erase this data to the extent that you think we retain such data.
If you think we are processing your data for marketing purposes and that we are not entitled to do so, you can object to this and it is our obligation to make a decision in regard to your objection.
You have the right to ask for a copy of your personal data in a format that allows transfer to a different service provider or supplier. We can only hand over personal data digitally if they are available in such a format.
If we process your data on the basis of your consent, you are - as a registered user - entitled to withdraw your consent at any time.
We shall, in this connection, inform you that we may rely on a different legal basis for continuing to process your data. In that event, we reserve the right to process any data to the extent that it complies with applicable law.
If you think that we have failed to comply with the General Data Protection Regulation while processing your personal data or in any other manner acted against the regulation, you have the right to file a complaint with the Danish Data Protection Agency. See www.datatilsynet.dk for more information about the Danish Data Protection Agency.
We have adopted the following organisational and technical measures on our IT platform with the aim of protecting your personal data.
• Antivirus on all IT systems that process personal data.
• Backup of all IT systems that process personal data.
• Use of branch-specific IT systems for processing activities.
• Data processor agreements with vendors, who process personal data on the behalf of Vipp.
• Non-disclosure agreements with employees, who need to process personal data.
If you have any questions, please contact Vipp A/S, Snorresgade 22, DK-2300 København S, Danmark, e-mail: email@example.com
Bins (Vipp 13-24): 10 years warranty.
Other Vipp products: 2 years warranty.
The extended warranty applies to products purchased on or after 1.1.2008. The warranty does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In addition, it is assumed that the care instructions are followed. The care instructions can be found here.
We accept Visa and Mastercard.
Orders placed via vipp.com are treated as transactions to end consumers, and 25% VAT is included (no VAT on USA orders). It is not possible for companies to get a VAT refund through Vipp. However, you are welcome to contact us at firstname.lastname@example.org in order to have a VAT-number printed on the invoice. Hereby companies placing orders can contact local authorities to arrange for a VAT refund.
If you have questions about your order or anything else, please feel free to contact us. For questions about an order please mention your web-order ID.
Vipp USA LLC
39 Lispenard Street, 5th floor, 10013 New York
Tel. +1 917-580-2148
Snorresgade 22 | 2300 Copenhagen S
Tel. +45 4588 8800